Airport Transfer FAQ — Gold Coast, BNE & OOL

A fixed zone figure, on the pickup zone between your exact address and your terminal and by vehicle. It’s worked out when you book and locked from that moment — no meter, no recalculation on the day. Full detail on the pricing guide.

No. GST is in the quote, the Gateway toll is in the quote on BNE runs and any after-hours fee is in the quote. There’s no surge, no metered fare, no fuel levy and nothing added at the kerb. The figure you agree to at booking is the figure you pay.

Pickups between 9pm and 6am carry an after-hours fee and it’s calculated into your locked quote at booking rather than added on the day. Pickups from 6am run at the standard rate. See early-morning transfers.

Only one day a year: Easter Sunday. We’re closed on Christmas Day, and every other public holiday — New Year’s Eve, New Year’s Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Labour Day, the King’s Birthday, Boxing Day — runs at the standard rate, as do school holidays and Schoolies week. See public holiday transfers.

No — the rate is identical whether you book eight weeks ahead or tonight. Booking early secures availability, not a discount. See how far in advance to book.

Online by card at the time of booking. There’s no cash and no in-car payment, so nothing is handled on the day. Corporate accounts are available by prior approval.

Payment at booking is what confirms your transfer. The moment it goes through, your booking is locked in and the vehicle and time slot are reserved exclusively for you — a paid booking is a confirmed booking, guaranteed in writing before you travel. The price is the same fixed figure either way, nothing is ever paid in the car, and it means your driver is committed to your pickup rather than your job sitting in a maybe-pile.

Yes — the booking form returns a quote in about two minutes with no obligation and phone, SMS or WhatsApp works the same way.

The price is per vehicle, not per person — a Carnival to BNE is $260 whether one person travels or seven. That is where a private transfer stops looking expensive next to per-seat options that multiply by headcount.

A Gold Coast Airport pickup includes the airport access fee and in-terminal meet and greet — the driver waits inside the terminal with your name on a sign — so Surfers Paradise is $105 sedan or $135 Kia Carnival from the airport against $90 or $120 to it. Brisbane Airport fares are the same in both directions; pickups there are kerbside, with inside-terminal meet and greet a $49 add-on.

As soon as your flight is ticketed, since the rate never changes with lead time. Two to three days is fine for a standard weekday; 3–4 weeks for school holidays and Easter; 4–6 weeks for Schoolies and January; 6–8 weeks for Christmas and New Year.

Often, if a driver is free — and there’s no surcharge for it. Online bookings need at least 12 hours’ notice, so for anything sooner call or text 0416 131 285 and you’ll get a straight yes or no fast. See the last-minute guide.

Your pickup address (including which entrance, if there’s more than one), the terminal, your flight number and time, how many passengers and bags, any surfboards or oversized gear, child restraint needs and ages, your mobile number and any access notes like a gate code.

Yes — one booking locks the price on both legs and puts the return flight into monitoring before you leave home, so the arrival is organised while you’re still packing.

The flight number matters for the leg whose pickup is at the airport — that is the flight we monitor, so the driver works to the actual landing. For the trip to the airport we need the departure time, because the pickup is calculated as drive time plus 2 hours domestic or 3 hours international; the number itself is optional on that leg.

Yes. Text or WhatsApp our AI assistant Cooly on 0485 057 498 at any hour, or open the website chat: Cooly quotes the fixed fare for any route in the schedule, asks how many adults and children are travelling and whether car seats are needed ($35 each), confirms the pickup in Queensland time and sends a secure payment link — nothing is held until that link is paid. Cooly books fixed routes only and gives a price but not a booking for trips inside 12 hours; pets, wheelchairs and extra stops need a person — reply TALK or call 0416 131 285 — and a group needing two vehicles books through the online form, which prices the second vehicle.

Yes — message 0416 131 285 as soon as you know. Changes to time, date, address or passenger count are accommodated with reasonable notice. A switch between BNE and OOL changes the distance, so a new quote applies.

Standard cancellations more than 24 hours before pickup receive a full credit toward a future booking; within 24 hours, no credit, as the vehicle and driver are reserved. If your flight itself is cancelled: full credit with more than 4 hours’ notice, 50% between 1.5 and 4 hours, none within 1.5 hours. Credits are non-refundable. Full terms on the about us page.

An SMS before the day with your driver’s name, mobile number, the pickup time and the meet point. Save the number — a text on the morning gets you a live ETA from the person actually driving to you. See how to reach your driver.

No — and it’s not a gap. A text to your driver is faster and more accurate than a map dot and because the same driver is assigned from confirmation to drop-off there’s no re-matching to watch.

Ten minutes of waiting is included on non-airport pickups; after that it’s $2 a minute up to 30 minutes and depends on what’s next on their run, so message them on the number in your SMS as early as you can. At the airport, waiting is more generous — see the delays section below.

Yes — every driver holds current Queensland Driver Authorisation under the Booked Hire framework administered by Queensland Transport and Main Roads, which includes criminal history, driving history and medical fitness checks. Every booking carries comprehensive commercial passenger insurance, including across the NSW border.

Often, though it depends on availability. What’s certain is that whoever is assigned reaches you by SMS with their name and number before the pickup, exactly as on the outbound.

Three: a sedan (Toyota Camry or Tesla) for 1–3 passengers with 2 check-in and 2 carry-on bags; a Kia Carnival for up to 7 passengers, up to 9 large suitcases with 1 to 4 aboard (7 with five, 6 with six or seven) and up to 5 child restraints; and a 12-seater VW Crafter (up to 11 passengers) with up to 8 large suitcases (trailer for more). Groups of 12 to 14 run as two vehicles on one reservation, priced in the booking form; 15 or more is a call to 0416 131 285.

The Carnival. Four people with four suitcases, carry-ons, child seats and a pram is well past what a sedan holds — and the Carnival is the vehicle that takes the restraints anyway.

Message us. Adding people, boards or oversized gear may mean stepping up to a Carnival or VW Crafter (up to 11 passengers), which changes the quote. Dropping passengers doesn’t change it — the vehicle was reserved for the original manifest.

Yes, all of them, with the climate set to whatever suits you. It matters more than people expect on a 4am run in February.

Yes. Assistance animals are welcome in every CGC vehicle, as required under the Disability Discrimination Act — there’s no surcharge and no special vehicle needed. Let us know at booking so the right vehicle is allocated and the driver is expecting you, though a booking is never refused for lack of notice. Pets that aren’t assistance animals can’t be carried. The fleet doesn’t include a wheelchair-accessible vehicle, so passengers who can’t transfer into a standard vehicle seat need a specialist WAV operator — call 0416 131 285 if you’re unsure.

Sedan: 2 large suitcases plus 2 carry-on, for 1–3 passengers. Carnival: up to 9 large suitcases for 1 to 4 passengers, 7 for five and 6 for six or seven, plus carry-ons, with a full-size pram counting as one check-in bag, and up to 5 child restraints. VW Crafter (up to 11 passengers): up to 8 large suitcases for a full group, trailer for more.

Yes — boards up to roughly 7′2″ travel in the Kia Carnival and longer boards go in the 12-seater VW Crafter (up to 11 passengers). The sedan doesn’t take boards at all, so flag the count and lengths at booking and the right vehicle is reserved. See the surfboard transfers guide.

Golf bags, instruments, sporting kit and boxed items travel in the Carnival or VW Crafter (up to 11 passengers) rather than the sedan — the Kia Carnival takes up to 7 people and 4 golf bags. There’s no separate oversize charge — the vehicle class simply reflects what you’re carrying. See oversized luggage.

Yes — loaded at your door and unloaded at the terminal kerb and the same in reverse on airport pickups.

Yes — both fit the Carnival, with the pram folding into the cargo area and the rear-facing seat fitted before pickup. Flag both at booking. See travelling with a baby.

Drive time plus 2 hours for a domestic departure and plus 3 hours for international. Give us the flight number and the pickup time comes back calculated from your actual address — no guesswork required from you.

Roughly 1 hour 15 minutes to 1 hour 40 minutes off-peak from central Gold Coast suburbs — Surfers Paradise is about 85 km and around 1 hour 20 minutes. The weekday morning peak adds 20–30 minutes around Yatala and the Logan Motorway merge, so plan against the peak if any part of the run falls between 6:30am and 9:30am. See how to avoid delays getting to BNE.

25–45 minutes from central Gold Coast suburbs on the toll-free Gold Coast Highway and less from the southern suburbs. See how early to leave Surfers Paradise for OOL.

Standard hours are 6am to 9pm. After-hours pickups between 9pm and 6am — the pre-dawn international departures and the late arrivals — are pre-booked, with the fee inside the locked quote.

The buffer absorbs most of it and there are alternatives — the Gold Coast Highway, Beaudesert–Beenleigh Road, the inland run. A longer detour doesn’t change your price: the quote is locked at booking, not metered.

Yes — Australian-Standards restraints under the under-7 framework: rear-facing baby seat for infants, forward-facing harnessed child seat for toddlers, booster for older children, matched to each child’s age. They’re $35 per seat, itemised in the quote at booking so you see the total before confirming and fitted before your driver arrives.

Up to five in the Kia Carnival, alongside two adult passengers and the driver. More than that means a second vehicle — flag it at booking. See airport transfers with kids.

Not in substance — NSW applies the same under-7 framework as Queensland, administered by Transport for NSW. Compliant restraints are fitted on cross-border pickups exactly as they are here.

Nothing you need to do. Flight monitoring runs on every airport pickup, the collection follows your actual landing and the fare doesn’t change. Waiting is included: 45 minutes from wheels down on domestic arrivals, 90 minutes on international, covering taxiing, immigration, biosecurity and the bag belt. See how flight delays are handled.

The pickup moves with it automatically if the change comes through before your pickup. If you spot it first, a message to 0416 131 285 never hurts.

Message us before you join the airline queue — the credit tier is measured against your original scheduled pickup time, so the clock is already running. Full credit more than 4 hours out, 50% between 1.5 and 4 hours, none within 1.5 hours. Once you’re rebooked, the transfer reschedules at the same rate with no rebooking charge. See the flight cancellation page.

Contact us as soon as you know. A different arrival airport is a different route and distance, so it’s re-quoted on the new run rather than carried across — but we’ll work it out with you.

Brisbane Airport (Domestic and International) and Gold Coast Airport (Domestic and International). Transfers to the Brisbane cruise terminal are also handled — see cruise passenger transfers.

The same fixed fare as your suburb’s Brisbane Airport run, in both directions — $200 sedan or $260 Kia Carnival from central Gold Coast addresses — with the Gateway toll included. Ships berth at the Brisbane International Cruise Terminal, 1 Cruise Terminal Drive, Pinkenba; give us the ship and the boarding or disembarkation time at booking.

At Gold Coast Airport, meet and greet is included — your driver meets you at the airport and walks you to the vehicle. At Brisbane Airport pickups are kerbside: your confirmation SMS gives your driver’s name, number and the exact meet point, a quick text saying which door you’re at sorts out the rest, and inside-terminal meet and greet is a $49 add-on.

Yes — the terminal is on the booking, so you’re dropped at the entry for your flight rather than a generic kerbside. See the Brisbane Airport and Gold Coast Airport terminal guides.

Eleven in the VW Crafter (up to 11 passengers). Up to 14 travel as two vehicles on one reservation — the booking form adds the second vehicle and prices it there — and 15 or more is a call to 0416 131 285. See large group transfers.

Yes — Gold Coast Airport pickups at the standard rate, no surge and parents can book and pay. Book 4–6 weeks ahead; availability in that window is the real constraint. See Schoolies transfers.

Yes — multi-vehicle coordination across a weekend with one invoice. See wedding transfers and conference transfers.

Almost certainly. Every Gold Coast suburb from Coolangatta to Ormeau, the hinterland including long unmarked driveways and across the border through the Tweed Coast to Byron Bay and Ballina. If you’re not sure, put the address into the booking form and you’ll get a quote back.

Yes — Tweed Heads, Kingscliff, Casuarina, Cabarita Beach, Pottsville, Brunswick Heads, Mullumbimby, Bangalow, Lennox Head, Ballina, Suffolk Park and Byron Bay are all routine, quoted per route. See Byron Bay transfers.

Yes, if you give us the landmarks. A long unmarked driveway is invisible in the dark, so the booking captures the description — “white letterbox, sensor light, 200m past the bend” — and the car arrives at the right gate rather than the right postcode.