Booking Terms & Conditions

1. NSW Child Restraint Requirement

By proceeding with this booking, I acknowledge and agree that all trips entering New South Wales require children under 7 years of age to travel in an approved child restraint, in accordance with NSW road safety laws.

It is the passenger’s responsibility to ensure the correct restraint is requested for each child. CGC Airport Transfers can supply child seats upon request for an additional fee.

2. Intoxication & Conduct Policy

I acknowledge that CGC Airport Transfers has a strict safety policy regarding passenger conduct. If any passenger is heavily intoxicated or engages in unruly, disorderly or unsafe behaviour, the driver may refuse to proceed with the transfer at their discretion. In such circumstances, the booking will be cancelled immediately and no refund will be issued.

3. Cancellation Policy Acknowledgement

By proceeding with this booking, I acknowledge and agree to the following:

Passenger cancellations

• More than 24 hours prior to pickup — full credit.
• Within 24 hours of pickup — no credit.

Flight cancellations

• More than 4 hours prior to pickup — full credit.
• Between 1.5 and 4 hours prior to pickup — 50% credit.
• Within 1.5 hours of the scheduled pickup time — no credit.

All credits are non-refundable and reflect reasonable costs incurred in reserving the vehicle and driver.

4. Vehicle Capacity Disclaimer – Kia Carnival

Please note that while the Kia Carnival is a large people mover, luggage capacity depends on the size of each suitcase when the vehicle is booked at full passenger capacity.

For bookings with 7 passengers and 6 suitcases, space may be limited, particularly if suitcases are oversized. If, on the day of travel, the luggage exceeds the available capacity of the vehicle, a second vehicle will be required.

To avoid delays, we recommend booking a second vehicle in advance if travelling with oversized suitcases, or additional items such as prams or surfboards. By proceeding with your booking, you acknowledge and accept this condition.

5. Waiting Time Policy

To ensure a punctual and reliable service for all passengers, the following waiting time policy applies to all bookings.

Residential / hotel / Airbnb pickups. Drivers will arrive at the scheduled pickup time. A 10-minute complimentary waiting period is included. After the initial 10 minutes, waiting time will be charged at $2 per minute for up to 20 additional minutes (maximum 30 minutes total). If the passenger is not ready within 30 minutes of the scheduled pickup time, the transfer may be treated as a no-show and the full fare may apply. Waiting time beyond the complimentary period is subject to driver availability and scheduling constraints. Passengers are required to be ready at the scheduled pickup time to avoid additional charges and potential cancellation.

Domestic airport arrivals. All flights are monitored. A 45-minute complimentary waiting period is included from the actual flight landing time. After 45 minutes, waiting time will be charged at $2 per minute, subject to driver availability.

International airport arrivals. A 90-minute complimentary waiting period is included from the actual flight landing time. Waiting time beyond 90 minutes will be charged at $2 per minute, subject to driver availability.

6. Passenger Responsibilities

A booking becomes a contract once we confirm it (by SMS, phone or email) and payment arrangements are in place. A transfer is not confirmed as booked until payment has been made and approved, unless alternative payment arrangements have been agreed with us. Your confirmation is your booking reference and may be requested by your driver.

Please give us a contact phone number that works in Australia. We cannot be held responsible for problems caused if we are unable to reach you, so if your overseas phone will not roam here, please also provide an email address.

On arrival, please check your phone for messages so your driver can coordinate a smooth pick-up at the airport or cruise terminals.

7. Payments & Fares

Payment can be made by payment link, or processed securely through our website. Under Queensland legislation, invoice payments must be made before travel.

Unless otherwise agreed, payment must be made and approved at least 24 hours before travel. If it is not, we may be unable to dispatch a driver, and we reserve the right not to attend where payment has not been received or approved.

If circumstances beyond our control force us to cancel your transfer, we reserve the right to arrange an alternative vehicle of the same class or higher.

We are not liable for any costs incurred if you miss a flight due to circumstances outside our control.

8. Delays

If your flight is delayed, we will do our best to accommodate you, and we reserve the right to arrange an alternative driver with a similar or higher-class vehicle at no extra cost. Please contact us by phone on 0416 131 285 as soon as you know of a significant delay so we can coordinate with your driver.

If your driver cannot wait for a delayed flight and no alternative can be arranged, we may need to cancel the booking. We will only do this where the delay would compromise our service to other passengers booked after you.

9. No-Show

For residential, hotel and Airbnb pick-ups, the driver will send a text message upon arrival at the designated location. The waiting periods and charges in clause 5 apply; if no contact has been made within 30 minutes of the scheduled pickup time, the booking will be treated as a no-show, the driver will depart and no refund will be provided.

For airport pick-ups, the complimentary waiting periods in clause 5 apply — 45 minutes from actual landing for domestic flights and 90 minutes for international flights, with further waiting subject to driver availability. If no contact is made with the driver and no arrangement is in place by the end of the available waiting period, the booking will be treated as a no-show.

10. General

We may change the driver assigned to your transfer in exceptional circumstances. All our drivers are appropriately registered and accredited.

We reserve the right, at our discretion, to upgrade your booking to a larger or higher-class vehicle where required for operational reasons. Any upgrade is provided at no additional cost, and your fixed fare stays the same.

Stops en route for shopping or other non-essential reasons are generally only possible with a private charter and must be arranged at the time of booking so time can be allowed.

Smoking and illegal drugs are not permitted in the vehicle. The consumption of alcohol is strictly forbidden in the vehicle under Queensland law. The consumption of other food and drink is at the driver’s discretion. Our driver may refuse to carry any passenger who appears to be under the influence of alcohol or drugs, or who poses a risk to the driver or other passengers. Children under 12 must be accompanied by an adult.

Any aggressive or abusive behaviour towards the driver or others will result in cancellation of the transfer with no refund.

Luggage capacity is shown when you book your vehicle. If your actual luggage differs from the booking information and does not fit in the vehicle, this is the passenger’s responsibility. Larger items may incur an extra charge. If your baggage does not arrive with you, please tell your driver or us immediately.

Luggage is carried at the passenger’s own risk. We are not liable for loss or damage to luggage except where caused by our negligence, and we recommend passengers hold appropriate travel insurance.

11. Liability, Insurance & Jurisdiction

We will endeavour to complete each transfer from the pick-up point to the destination at the agreed time with the least delay reasonably possible. However, circumstances beyond our or the driver’s control may prevent this, and we cannot be held responsible for any financial or material loss that results.

Such circumstances include, but are not limited to: delays caused by a flight or train running late; any accident or incident causing delay, whether or not our vehicle is involved; road closures or restricted access on the intended route; weather conditions or unforeseen traffic; the driver or vehicle being detained by police or another official; any situation affecting the safety of passengers or the driver; and delays caused by third parties, including industrial action, terrorism or vandalism.

We accept no responsibility for valuables left in a vehicle, though we will try to return items that are reported and found (an additional charge may apply).

Our vehicles carry the required insurance, including third-party, public liability and comprehensive accident cover. We strongly recommend passengers take out their own travel insurance; we accept no responsibility for those who are not covered.

These terms do not affect your statutory rights under Australian law, and they are governed by Australian law.